Your One-stop Guide to Dubai Tram

It will not be an overstatement to say that Dubai is one of the most, if not the most, infrastructurally developed cities in the world. With top-tier architecture, it is home to high-end luxury properties.

So, it shouldn’t be a surprise that its transportation system is also one of the most well-connected ones. Among them, one that stands out for its efficiency is the Dubai Tram system. Run by the Roads and Transport Authority (RTA), it provides seamless navigation across pivotal hubs of the city.

The Dubai Tram system was inaugurated by the Vice-President and Prime Minister of UAE and the Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum on 11 November 2014. Officially beginning its first public service the very next day on 12 November 2014, the Dubai Tram has since then been a part and parcel of the city’s daily transportation system.

This is your one-stop guide about Dubai Tram and you will find everything you need to know about this dependable mode of transportation here. From its map to route, from its list of stations to tickets and prices, you will get information on all these and more. So, whether you are a resident of Dubai or a tourist, this guide will come in handy as you commute across the various parts of the city using trams.

Dubai Tram System Overview

The Dubai Tram system is considered one of the finest and most efficient transportation modes in the city and is designed with innovative safety and convenient methods to heighten the experience of your journey. Outside of Europe, it is the first tramway project that is powered by a ground-based electric supply system that extends along the track. This means it doesn’t rely on catenary cables.

Furthermore, it is also the first tramway in the world that uses platform screen doors in passenger stations that align perfectly with the opening and shutting mechanism of the doors of the trams. This maximizes the security and safety of the passengers and also protects the air-conditioning quality. As such, the interiors of not only the carriages but the stations as well are unaffected by outside climate conditions.

To make the journey of its passengers even more luxurious, it has a dedicated Gold Class private cabin that has wide leather seats and provides panoramic views of the city. Only Gold Class ticket holders can have access to these cabins. In addition, there are also dedicated cabins for women and children commuters that they can use for their safety and convenience.

Dubai Tram Map

Dubai Tram currently covers a distance of 10.6 km (6.6 miles), although there are plans for its extension in the future. It offers quick, comfortable, and hassle-free journeys in some of the most visited parts of the city. Click here for the map of the Dubai tram system as well as the Dubai metro network.

Dubai Tram Timings

Dubai Tram is an extremely reliable mode of transportation as it runs all days of the week for long hours starting early in the morning to very late at night. Here are all the details about Dubai Tram operating hours that you need to know to plan your journey.

Dubai Tram Route

Dubai's tram system is often regarded as one of the safest modes of public transport globally. An integral part of the Dubai transportation network, it carries thousands and thousands of city folks from one point to another with seamless ease. The tram service of Dubai runs along Al Sufouh Road and Jumeirah Beach Residence while linking the Dubai Metro and Palm Monorail.

Whether you want to be in Dubai Marina or Palm Jumeirah, the tram system of the city will take you there with its meticulously planned route. Some of the other important hubs of the city that Dubai Tram covers include JBR, Dubai Marina Mall, Marina Towers, Dubai Media City, and Dubai Knowledge Park, among others.

Dubai Tram Stations List

As of now, the Dubai Tram covers a distance of 10.6 km (6.6 miles) and has 11 functioning stations. The names of the stations have been stated below.

1. Jumeirah Beach Residence 1
2. Jumeirah Beach Residence 2
3. Jumeirah Lakes Towers
4. Dubai Marina Mall
5. Dubai Marina
6. Marina Towers
7. Mina Seyahi
8. Media City
9. Palm Jumeirah
10. Knowledge Village
11. Al Sufouh

Dubai Tram Tickets

To use Dubai trams, you need a nol card or a nol ticket. You can get them through ticket vending machines, kiosks, RTA’s customer service centers and official website, and authorized sales agents.

Dubai is divided into seven distinct zones. You can use the nol card to travel to different destinations in different zones using different modes of transportation. At the end of your trip, your fare will be calculated depending on how many zones you have passed.

You can transfer between different modes of transportation until your trip is complete by making sure the transfer from one mode of transportation to another is done within 30 minutes. This way, your fare will be calculated as a single trip.

Please note that all of the tram stations currently are located in the same zone (zone 2). Therefore, you will only have to pay a universal amount irrespective of the distance you cover through the Dubai Tram.

Another aspect to keep in mind is that the ticket machines tend to require exact change for producing tickets if you are using cash. So, be mindful of that.

Dubai Tram Ticket Price

Nol cards come in various categories, each with their distinct features and benefits. You can also get a single journey nol red ticket to travel in Dubai trams. The nol red ticket is for single journeys and you pay for specific journeys while using it.

All the tram stations being located in a single zone allows for a fixed pay rate no matter how much distance you cover by the tram. Here is the list of Dubai Tram tariffs.

* People of Determination can use the blue nol card to access free journeys. Students, social affairs beneficiaries, and senior citizens can use the blue nol card to get a 50% concession on the tram fares.

Children five years and below don’t require any ticket.

Dubai Tram Accessibility

Ensuring comfort, safety, and ease of use for the passengers is the top priority of the Dubai Tram. Hence, the tram system is equipped with all the necessary and modern accessibilities.

Wheelchairs

There is a dedicated space on all trams for wheelchair users.

Guide Paths

To help people with visual impairments, there are tactile floor paths.

Elevators

There is access to elevators on all levels of the tram stations.

Visual and Audible Warning Signals

Clear visual and audible warning signals are given before the opening and closing of tram doors.

Guidance Information

There are prominent displays of comprehensive information on distributed screens across the tram stations.

Dubai Tram Facilities

Being a fully automated rail system, Dubai trams feature an eclectic range of facilities to contribute to the comfort of users. Prominent among those facilities are as follows.

Wi-Fi on the Go

Passengers can access free Wi-Fi across the entire Dubai Tram network.

Mobile Coverage

There is comprehensive coverage of mobile networks throughout the tram system.

Wireless Communication System

A wireless communication system seamlessly integrates trams with emergency units.

Emergency Call Box

Emergency Call Boxes are located in all the trams as well as all the stations.

Special Tram Police Unit

There is a dedicated tram police unit to enforce rules and ensure your safety.

Dubai Tram Rules and Violations

Violations of rules of conduct can lead to fines. Learn about the things to follow and avoid while traveling by Dubai Tram to keep yourself safe and away from these violations.

Tariff

• Using counterfeit card can lead to a fine of AED 500.
• Use of an expired or invalid card can lead to a fine of AED 200.
• If you fail to provide a unified card upon request, it may lead to a fine of AED 200.
• If you use a card designated for others, it may lead to a fine of AED 200.
• If you use public transport, its facilities, and services, and or enter/exit areas that are subjected to fare payment without paying the applicable fee, it may lead to a fine of AED 200.
• If you sell nol cards without any prior permission from competent authorities, then it may lead to a fine of AED 200.

Usage Behaviours

• If you cause damage, vandalism, or destruction of seats or equipment in public transport, it may lead to a fine of AED 2,000.
• If you park your vehicle in areas that are designated for metro users for a period that exceeds the permitted time, then it may lead to a fine of AED 100 per day and up to AED 1,000.
• If you sleep on a platform where passengers are waiting or in any place where sleeping is prohibited, it may lead to a fine of AED 300.
• If you enter or sit in an area that is designated for certain categories not applicable to you, it may lead to a fine of AED 100.
• If you eat or drink in prohibited areas, then it may lead to a fine of AED 100.
• If you cause disturbance or inconvenience to users of public transport, it may lead to a fine of AED 100.

Non-compliance

• If you sell or promote goods and merchandise by any means inside a public transportation system, it may lead to a fine of AED 200.
• If you fail to comply with the instructions given by official authorities or obstruct the performance of their duties, it may lead to a fine of AED 200.
• If you use public transport or its facilities and services in violation of the instructions stated on the signboards, it may lead to a fine of AED 200.
• Putting your feet on the seat may lead to a fine of AED 100.
• Standing or sitting in areas not designated for passengers in a public transport system may lead to a fine of AED 100.
• If you enter prohibited areas within a public transportation system by violating warning signs and banners, it may lead to a fine of AED 100.

Public Health

• If you smoke on public transport, it may lead to a fine of AED 200.
• If you litter, spit, or participate in any act that damages the cleanliness of the public transportation system, it may lead to a fine of AED 200.
• If you bring animals into a public transportation system (except for companion dogs for people with disabilities), it may lead to a fine of AED 100.

Safety and Security

• If you use any security or safety device, including emergency exits, when it is not required, it may lead to a fine of AED 2,000.
• If you carry any dangerous materials including any sharp objects, flammable materials, or weapons onto public transport, it may lead to a fine of AED 1,000.
• If you carry any alcoholic beverages onto public transport, it may lead to a fine of AED 500.
• If you cause any obstruction or disturbance to the driver of a public transportation system, it may lead to a fine of AED 200.
• If you misuse escalators and elevators, it may lead to a fine of AED 100.
• If you jump or climb to ride public transportation facilities, it may lead to a fine of AED 100.
• If you carry or use materials or equipment that may cause inconvenience to the users of public transport or pose a risk to their safety, it may lead to a fine of AED 100.
• If you open the doors or attempt to enter or exit public transport while it is still moving between stations, it may lead to a fine of AED 100.

Tram Lines

• Unauthorized obstruction of tram tracks may lead to a fine of AED 3,000.
• If you interfere or attempt to interfere with the tram operation or affect its safety or the safety of its infrastructure, it may lead to a fine of AED 2,000.
• Unauthorized entry to prohibited areas may lead to a fine of AED 1,000.
• Crossing the tracks anywhere apart from designated areas may lead to a fine of AED 1,000.
• If you throw litter onto the tracks, it may lead to a fine of AED 500.

Policies

• Children under the age of eight years are recommended to use public transport while being accompanied by adults.
• Children between the ages of 8-11 years must have an issuance of a permit from their parents (except for intercity buses) while using public transport.
• Children aged 12 and above can use public transport without an adult.

To Conclude

The Dubai Tram is an efficient and reliable mode of daily transportation system for the city. Even though it doesn’t cover a huge distance, it checks some of the most visited locales of the city such as JBR, Dubai Marina Mall, Marina Towers, Dubai Media City, and Dubai Knowledge Park, among others. Residents and tourists rely heavily on Dubai trams for daily commutes to their work or sightseeing in the city. It's long operational hours and affordable fare rates make it a top choice for residents as well as tourists.

FAQs

Commonly Asked Questions about Dubai Tram

How to use a tram in Dubai?

To use trams in Dubai, you need to get a nol card or a nol ticket from a ticket vending machine, kiosks, RTA’s customer service centers and official website, or authorized sales agents.

You then have to reach the tram station of your choice and place the nol card on the card reader. Wait for a green light or short tone which indicates successful login. Proceed to pass through the entrance or gate. Board the tram and get off at your preferred destination. To exit, place the nol card on the card reader and wait for the green light or short tone which indicates successful logout. Proceed to pass through the exit gate.

What is the difference between Dubai Metro and Dubai Tram?

Dubai Metro and Dubai Tram are two different modes of transportation. The Dubai Metro is a rapid transit system consisting of two routes – the Green Line and the Red Line and covers a comparatively larger area. On the other hand, the Dubai Tram is a ground-based electric supply system providing services in specific areas such as Dubai Marian and Al Sufouh.

How to pay for Dubai Tram?

You have to use a nol card or nol ticket to pay for the Dubai Tram. These are available at the ticket vending machines, kiosks, RTA’s customer service centers and official website, and authorized sales agents.

What facilities are there in the Dubai Tram?

Dubai Tram provides a wide range of facilities for the comfort of its passengers. You will find a dedicatd Tram Police unit for your safety, comprehensive coverage of different types of mobile networks, Wi-Fi on the go, a integrated radio system, and an Emergency Call Box (ECB).

How to reach Jumeirah Beach Residence (JBR) from the Dubai Tram?

There are two tram stations for JBR, namely Jumeirah Beach Residence 1 and Jumeirah Beach Residence 2. You can board a tram from your preferred tram station and exit at either of these two stations to reach JBR.

Is the Dubai Tram wheelchair accessible?

Yes, the Dubai Tram is wheelchair accessible as there are dedicated spaces on all trains for wheelchair users.

What is the tram baggage policy in Dubai?

In Dubai Trams, each passenger is allowed to carry two suitcases – one large measuring not more than 81cm x 58cm x 30cm and one small measuring not more than 55cm x 38cm x 20cm. Passengers must stow their luggage in the dedicated luggage area that can be found in each cabin of the tram.

What should I do if I lose something on the tram?

In the event you lose something on the Dubai Tram, you can directly get in touch with RTA to report the lost item. You can reach out to RTA by dialing 800 90 90 to speak to someone or write to them at ask@rta.ae.

You can even go to their customer center or download their smart app - S'hail – and go to the ‘Feedback’ menu, select ‘Lost & Found’, and provide details about the item, journey details, and journey receipt to report the loss of your item.

What are the tram timings in Dubai?

From Monday to Saturday, the Dubai Tram working hours are from 06:00 AM to 01:00 AM (the next day) while on Sunday, the trams run from 09:00 AM to 01:00 AM (the next day).