A Complete Guide to Public Transport Services in Dubai

Being one of the most popular travel destinations, Dubai attracts thousands of tourists every year. And when you are in a foreign city, learning about the navigation and routes is a major concern for tourists. Thanks to the initiatives of the Government of Dubai, the city boasts a vast network of transportation systems.

Residents of the city have the privilege of choosing from an extensive set of transportation options to move in and around the emirate. From the metro to the tram, from the buses to the taxis, you name it, and the city has it. Not to mention, the illustrious water transport system and monorail are among the highlights of the city as well.

Whether you are moving to Dubai for the first time or are planning a trip to it in the near future, this all-inclusive guide will help you get acquainted with Dubai’s transportation system. We are going to provide extensive details of each mode of public transport, thereby helping you manoeuvre across the city effortlessly.

Dubai Metro

The Dubai metro system is the lifeline of the city, connecting all the major hubs of the emirate to each other seamlessly. It started its operation in 2009 and since then has become the primary source of daily commute for millions of residents and tourists in the city. It is often regarded as one of the most reliable modes of public transportation in the emirate. 

It is owned and managed by the RTA (Road and Transport Authority) and follows a mix of both underground and elevated stations. It plays a crucial role in relieving the motor traffic of the city, giving a respite to the roads. The metro stations are all air-conditioned and feature stunning architecture styled after one of five interior designs - Earth, water, air, fire, and heritage.

Additionally, the government has done an exceptional job in making it as inclusive as possible. All metro stations are wheelchair-friendly and feature tactile guidance paths for the visually impaired. The convenience of using the metro due to its user-friendly mechanism and the distance it covers makes it extremely popular among both residents and tourists. 

All you need to do is buy a ticket or recharge your Nol card to board a metro train. Its affordability is also a major reason why it is a top choice for thousands of daily passengers. A single journey ticket on the Dubai metro costs around AED 3 to AED 7.50. You may also use day passes to enjoy unlimited travel on the metro. Available in varied validity forms, you can pick one based on your requirements. There are day passes for a single day, seven days, 30 days, and even 90 days. 

Dubai Metro Lines

There are two major metro lines in Dubai – the Red Line and the Green Line. While the Red Line became operational in 2009, the Green Line started its service in 2011. 

The Red Line starts at the Centrepoint (Rashidiya) Metro Station, which is close to the Dubai International Airport. It even has two airport terminal stations, giving easy access to board a metro after landing from a flight.  The Red Line branches into two separate routes at the Jebel Ali interchange, one ending at the UAE Exchange and the other ending at Expo 2020. 

Dubai Metro’s Green Line starts from Etisalat by e& and ends at the picturesque Dubai Creek. It covers various points of interest such as the Spice Souk, Gold Souk, Al Fahidi Historical Neighborhood, and Al Ghubaiba, among others.

Dubai Metro Timings

The Dubai metro system works extensively for long hours every single day of the week to ensure the public has access to easy transportation. Running at a frequency of every 2- 3 minutes during peak hours and every 5-7 minutes during non-peak hours, here is a breakdown of the timings of the Dubai metro for all lines.

Dubai Tram

The Dubai tram network is an efficient mode of public transportation that features convenient, safe, and innovative designs. Outside of Europe, it is the first tramway project in the world to be powered by a ground-based electric supply system that extends along the track. In other words, it does not rely on catenary cables.

Additionally, it also holds the distinction of being the first tramway in the world to use platform screen doors in passenger stations. These align perfectly with the shutting and opening door mechanisms of the trams, elevating the safety of the passengers while also protecting the air-conditioning quality. 

Furthermore, there are dedicated wheelchair spaces on all trams, along with tactile floor paths for visually impaired passengers. Audible and visual warning signals are given before the opening and closing of doors in each tram. You can even access free Wi-Fi across the entire tram network.

You can use a Nol ticket or Nol card to get on board a tram. The red tickets are used for single journeys, while special cards such as Gold Cards, Silver Cards, and Blue Cards are also available for accessing varied privileges on the tram. It should also be noted that since all the tram stations in Dubai are located in a single zone, there is a fixed pay rate irrespective of how much distance you travel through the tram.

Dubai Tram Routes

The Dubai tram network covers several hubs of the city and helps the public reach from one point of the city to another effortlessly. It has 11 functioning stations and covers a distance of 10.6 km (6.6 miles). It runs along the Jumeirah Beach Residence (JBR) areas to Al Sufouh Road while linking the Dubai metro and Palm Monorail.

Whether you want to go to Palm Jumeirah or Dubai Marina, Knowledge Village or Dubai Media City, Marina Towers or Dubai Marina Mall, you can rely on the tram system to help you reach your destination.

Dubai Tram Timings

In Dubai, trams run throughout the week for long hours, rendering their services to millions of people daily. Take a look at the operational hours of the Dubai trams in the table below.

Public Buses

The public bus network of Dubai is an extremely cost-effective method of transportation. The Public Transport Agency (PTA) offers bus services with the help of a large fleet of 1,518 buses running over 119 internal lines. Among them, 35 lines link metro stations and 12 intercity lines help passengers travel to other emirates. There are also 62 internal lines and eight fast lines.

The bus system of the city covers 82% of the urban areas and transports around 369,248 passengers every day on average. Every bus has dedicated spaces for wheelchair users as well as contrasting tactile guidance paths for the visually impaired. In addition, there are informative displays on screens at all bus stops and audible platform alerts along with corresponding flashing light signals before the opening and closing of doors.

All the buses are air-conditioned and there are vending machines and cafeterias on all main bus stops. Furthermore, there are dedicated sections for women, children, and families on the buses. There are 17 fully equipped stations, 2,185 bus stands, and 554 air-conditioned waiting areas for the convenience of the passengers. 

Please note that cash payments are not allowed on Dubai buses, and you must rely on a Nol card to get on board and pay for your bus fare. 

Dubai Public Buses Timings and Routes

The Dubai bus network is operational from 04:00 AM to 01:00 AM (the next day) on all days of the week. C02 Route buses are operational 24 hours a day.

In addition, RTA operates two active routes from Dubai to Hatta. Buses on Route H02 run from Dubai Mall Bus Station to Hatta Bus Station every day from 07:00 AM to 07:00 PM at a frequency of two hours. Route H04 buses cover a circular route starting and ending at Hatta Bus Station while passing by Hatta Wadi Hub, Hatta Hill Park, Hatta Dam, and the Heritage Village. They also run daily from 07:00 AM to 09:00 PM with a frequency of 30 minutes. 

Taxis

Dubai Taxi Corporation (DTC) provides taxis and limousines 24 hours a day, all days of the week, to the people of Dubai for easy navigation in and around the city. Fitted with controlled metres, the taxi services of the city feature hospitable and courteous drivers. The fleet of vehicles being spread across the emirate allows people to avail taxis to reach commercial centres, major landmarks, and public places.

You can call 80088088 or use the Smart App of DTC to book a taxi at your preferred location. There is also free internet that you can use during your ride. The DTC leaves no stone unturned in taking care of the comfort of its passengers. The taxi services of the city have immensely contributed to elevating the transportation industry and uplifting the civic image.

There are dedicated ladies and family taxis as well that are run by female drivers. Additionally, people of determination taxi services are also available that feature highly sophisticated vehicles that are designed keeping the comfort of the people of determination in mind.

Furthermore, there are exclusive airport taxis, Hatta taxis, and limousine taxis, as well as options to book taxi rentals and My Driver services, the latter of which provides competent and trained drivers without taxis. 

Water Transport

While travelling by the highly developed roads of the city may seem convenient, you need to experience the marine transportation of the city to truly explore the scenic beauty of the emirate. On top of the breathtaking sights and cool breeze of the water, you will also get to avoid the traffic congestion on the road. 

There are three major avenues of water transport in Dubai, all of which provide an enjoyable and refreshing commuting experience to their passengers. Managed by the RTA, Dubai’s marine system is integrated with the Nol card system and is highly affordable in nature. RTA offers both traditional and modern marine transport methods to bring diversity to the water transportation system of the city. 

Let us take a look at all three modes of marine transport available in Dubai. 

Abra

One of the oldest modes of transportation, Abras are intertwined with the rich history of Dubai. The term Abra comes from the Arabic verb ‘Abara’ which translates to cross. There are both traditional and modern Abras available for the people of Dubai. 

You can get on board a motorized traditional Abras that are half-boat and half-raft. They run from Bur Dubai to Deira Old Souk and vice-versa, as well as from Dubai Old Souk to Al Sabhkha and vice-versa. Per trip costs you just AED 1. 

There are also electric traditional Abras that are environmentally friendly and are popular choices for cruising. It covers the Dubai Mall, Burj Plaza, and The Palace, as well as the Global Village. The fare for a 25-minute ride is AED 68.25 per person. 

Modern Abras are also available that are equipped with the latest technologies. The air-conditioned Abras run from Al Jaddaf to Dubai Festival City with a fare of AED 2 per person. There are also petrol heritage Abras that offer a heritage tour of the major historical junctures of the city. 

Dubai Ferry

If you want to check out the striking coastline and historical sites of Dubai, then getting onboard a Dubai Ferry is highly recommended. Each ferry can seat up to 98 people, including two reserved spaces for wheelchair users. Travel in leisure in the fully air-conditioned environment of the ferries that feature kiosks for snacks and souvenirs, entertainment services, and restroom facilities.

There are six major routes, including an intercity one, that you can avail through a Dubai Ferry. Here is a breakdown of each of them.

Dubai Water Taxi

Dubai water taxis offer comfortable and stylish rides wherein you can hop on and off at four scenic stops in the Dubai Marina - Marina Terrace, Marina Walk, Dubai Marina Mall, and Marina Promenade. Completely air-conditioned, these taxis can take 20 passengers and have designated areas for wheelchair users. Starting at an affordable price of just AED 7, enjoy the spectacular Dubai Marina through these delightful rides. 

Palm Monorail

The Palm Monorail is not just a mode of public transportation in Dubai; it is an experiential journey to witness and explore the outstanding landmarks of Palm Jumeirah. It provides a scenic travel experience across the Palm Jumeirah, which stretches 5.5 km (3.4 miles) into the Arabian Gulf. 

Starting its journey in 2009, it is the only mode of public transportation in Palm Jumeirah for residents, tourists, and visitors. It runs from the Palm Gateway and ends at the Atlantis Aquaventure Waterpark while covering Al Ittihad Park and Nakheel Mall in between. 

Palm Monorail Timings and Fare

A single-trip ticket price starts at AED 5, while a round-trip ticket price starts from AED 10. You can buy the tickets from any Palm Monorail station's customer service desk or online. The time gap between each departure is 15 minutes, and here is the breakdown of the timings of the Palm Monorail.

Cycling and E-Scooters

Dubai’s commitment towards sustainability and eco-friendly measures in public transportation is reflected in its efforts to introduce cycles and e-scooters. These are enjoyable and efficient modes of transportation to get around the emirate. There are dedicated cycling tracks and rental services available that are steadily getting popular with the public. 

The same is true for bike and scooter rental services. Most rental services can be availed through a mobile app, wherein users can scan the QR code to unlock their vehicle and start their journeys. They will be charged either according to the distance they cover or for the time they book it. Skurtt, Tier, Byky, Nextbike, and Careem Bike are among the most popular cycle and e-scooter rental services in the city. 

Walkable Areas

Even though Dubai is known for its extensive and luxurious transportation system, the roads of the city are extremely pedestrian-friendly. With safe walkways, pedestrian overbridges, and car-free zones throughout the city, walking is a pleasurable experience, especially in waterfront promenades and downtown areas. 

The heavily controlled traffic junctions ensure that drivers wait for you to cross the road safely. Some of the idyllic walkways in the city are the Boulevard near Burj Khalifa and Dubai Mall, the historical Old Dubai (Al Fahidi & Dubai Creek), and Dubai Marina, among others. Walking also gives easy access to restaurants, cafes, and retail shops, allowing you to take rejuvenating breaks in between. 

Future Developments

The transportation network of Dubai is an ever-evolving one, constantly adapting to technological advancements and eco-friendly measures. The government is always looking for new avenues to make commuting faster, more accessible, and more sustainable.

Among the upcoming developments in the transportation sector, notable ones include the Blue Line Dubai metro project that will feature 14 new stations connecting Silicon Oasis, Academic City, and Mirdif. There are plans for expanded ferry routes linking Marina, Business Bay, and the Deira Islands.

Autonomous taxi trials featuring driverless taxis and hyperloop train concepts connecting Dubai to Abu Dhabi are also being planned. A heavy focus is also being given to incorporating Artificial Intelligence (AI) in enhancing public transport. This includes AI-powered metro control, smart bus shelters, and auto-recharge of Nol Cards. To reduce pollution, efforts are being made to create zero-emission electric buses and trains as well as increase pedestrian-friendly zones. 

Apps and Resources for Public Transport in Dubai

Commuting on public transport in Dubai becomes even more convenient when you have the help of the right app and resources by your side. These apps and tools are designed to help you plan your route efficiently, avoid traffic, and save valuable time and energy. RTA has developed several digital platforms that provide updated information and fare calculations to the public. 

Let us run you through some of the handy apps that you can use to make your public transportation experience easy in Dubai.

S’hail

S’hail helps in providing apt routes for metro, tram, buses, and taxis in Dubai. It is essentially a multi-modal journey planner.

Wojhati

Wojhati is a public transport trip planner that provides real-time metro and bus schedules to users. 

RTA Public Transport App

The RTA Public Transport App provides transport updates, and information on ticket purchases, and allows users to check and top up their Nol card balance. 

Furthermore, ride-sharing apps such as Uber and Careem are also available to book vehicles as per your convenience and preference. 

Nol Cards

Nol cards are the most widely used tool to access public transportation in Dubai. These are smart cards that enable passengers to pay for the fares of varied transportation systems in the city. You can avail of your Nol card from any ticket vending machine, ticket office, RTA-authorized sales partners, or the Nol Pay App.

It is managed by the RTA and can be used to travel on the metro, tram, and buses, along with the marine transportation system. Additionally, you can even use Nol cards to pay for the paid parking system of RTA and groceries at selective stores. 

There are several types of Nol cards available, and you can choose one based on your specific requirements. The Silver Card is mostly used by regular travellers, and it offers access to all RTA transportation systems. The Gold Card provides the benefits of a Silver Card and also gives the privilege of having access to special cabins in metros and trams. The Nol Blue Card offers concession fares to people of determination, senior citizens, students, and social affairs beneficiaries. 

Rules and Etiquettes for Using Public Transport in Dubai

The appeal of Dubai lies in the strict rules and policies laid down by the government to uphold its beauty and development. While boarding any mode of public transportation in the city, you need to be cognizant of your fellow passengers and the vehicle itself. There are guidelines and etiquettes you must abide by because their violations may lead to heavy fines and punishment.

Here are some of the rules you must maintain while using a public transport system in Dubai.

• Make sure not to smoke inside any public transport or station.
• Do not place your feet on the seats.
• Do not sleep in the stations.
• Ensure that you do not use an invalid Nol card or resort to any methods of fare invasion.
• Make sure not to eat and drink in restricted areas.
• Always leave priority seating areas for the elderly, pregnant, and people of determination. 
• Maintain phone conversations at a minimum and avoid loud music.
• Do not litter around the vehicle or station, and always use trash cans. 
• Follow line markings and queueing rules. 
• Wait for passengers to exit a vehicle before entering.

Tourists travelling to the city for the first time are recommended to acquaint themselves with the usage of Nol cards and stay updated with the transportation rules through the RTA website. 

Conclusion

The Government of Dubai has taken great initiatives to ensure the transportation system of the city is user-friendly and seamless. With a broad choice of options, residents and tourists can commute and travel with leisure. The metro, tram, buses, taxis, marine transportation, e-scooters, cycles, and pedestrian-friendly walkways throughout the emirate make navigation effortless.

With affordability and sustainability at the forefront, inclusivity has also been given priority by ensuring the transportation system of the city is wheelchair-friendly and accommodates the needs of visually and hearing-impaired individuals. Mobile apps and real-time navigation tools further help in planning your routes efficiently. 

FAQs

Common Questions about Public Transport in Dubai

Is public transport good in Dubai?

Yes, Dubai has an excellent public transportation network that is fuelled by various reliable modes of transit. You have the metro, tram, bus, and taxis, as well as the marine network composed of Abra, Dubai ferry, and water taxis. 

How do I pay for public transport in Dubai?

To pay for public transport in Dubai, you can purchase a ticket from a vending machine or ticket counter at the nearby stations. A credit or debit card can also be used to pay for some modes of transportation. However, the most reliable method to pay for public transport is using a Nol card, which functions as a smart card.

What is the cheapest way to travel around Dubai?

There are various affordable options to travel around Dubai. The Dubai metro system allows you to reach various sections of the city at an economical price. The buses and Abras also offer affordable prices for travelling. 

How much does public transport cost in Dubai?

Public transport in Dubai is extremely affordable, whether you take the metro, tram, bus, or even the marine transportation system. Their fares can range from AED 3 to AED 8.50 on average per journey. However, prices will also depend on the zones you travel to and the type of ticket you purchase. 

How to buy a ticket for a Dubai bus?

To buy a ticket for a Dubai public bus, you would need a Nol card. You can purchase or top up the Nol card at metro stations, airport terminals, and select bus stations. You can even use the Nol Pay App or any ticket vending machine to buy travel passes. 

Which Nol card is the best for tourists?

Tourists can either purchase a red ticket, which is for single journeys, or they can opt for a Silver Card that will allow them to get access to all RTA transportation services.

Is there a free shuttle bus at Dubai Airport?

Yes, there is a free shuttle bus service at Dubai International Airport (DXB) that connects Terminals 1, 2, and 3. It is operational 24/7, running every 15-20 minutes.

Is Dubai a walkable city?

Yes, Dubai is a walkable city. The streets are extremely pedestrian-friendly and have scenic promenades and sidewalks. Foot journeys are delightful affairs, especially during winter. During summer, make sure to wear your sunscreen and carry hats and umbrellas while walking. 

How can I get to Dubai from Ras Al Khaimah?

You can use a taxi service or bus service to reach Dubai from Ras Al Khaimah. It takes around 2 hours and 40 minutes by bus to complete the journey including transfers. Direct taxis can take around 1 hour and 8 minutes.