Is WhatsApp Banned in Dubai? How to Do Internet Calling in UAE?

Dubai is undoubtedly one of the biggest cosmopolitan cities globally, with an eclectic and varied population resulting from expats moving into the city. Whether it is due to the thriving quality of life that it offers or because of the varied nationalities investing in Dubai’s real estate, the cultural diversity of the city is pretty remarkable. 

With such a significant international community, the demand for staying in touch with people worldwide is obvious. Technological advancements in the telecommunications world have also offered plenty of options for staying connected. However, owing to the restrictions of several VoIP (Voice over Internet Protocol) services, getting your hands on a reliable free calling app in Dubai can be troublesome.

In this space, we are going to get a closer look into the mechanism of internet calling in the UAE. From learning what it is to getting acquainted with the legal video calling apps in Dubai, and by extension the UAE, we are going to cover it all, including the status of WhatsApp in Dubai. This is your comprehensive guide to reliable and free internet calling apps in the UAE.

What is Internet (VoIP) Calling?

Internet or VoIP (Voice over Internet Protocol) calling is a type of technology that enables you to make phone calls through a broadband internet connection in contrast to traditional phone lines. While some VoIP services only permit you to call other people who use the same service, several others permit you to call anyone who has a valid phone number.

Most VoIP works only over your computer or phone, while some enable you to use a traditional phone connected to a special VoIP adapter. VoIP consolidates varied communication technologies into one unified system. This means that it can enable audio, video, and text-based communication methods. As such, it is handy for those who don’t want to rely on a bunch of apps for communicating efficiently.

VoIP works by converting your voice into digital signals which travel over the internet. It relies on codecs, which are software or hardware-based processes that help compress and decompress a hefty amount of VoIP data. As a technology, VoIP is extremely beneficial since it includes multiple features that are usually not seen on common phone services. 

Internet (VoIP) Calling in Dubai

Dubai is the central hub of the Middle East and is a thriving industrial and metropolitan city. The advanced telecommunication infrastructure of the city makes it easier to stay connected by relying on the latest technological developments. Additionally, Dubai has one of the fastest mobile internet speeds in the world, making the possibilities of VoIP endless.

The Telecommunications and Digital Government Regulatory Authority (TDRA) is the independent regulatory body in the UAE that is responsible for overseeing the telecommunication sector and enabling digital transformation in the country. It enhances digital lifestyles as well as approves telecommunication apparatus in the UAE.

Regarding the illegal use of VoIP calls in the country, TDRA has strictly stated on its website, “If the service is not provided by a licensee or approved by TDRA, the authority urges you not to use such software/application as you are legally liable for such action, and the licensees have the right to and most probably will block your illegal traffic.”

Adhering to the laws is paramount to make sure you don’t run into any legal obstacles while trying to connect with your loved ones. These regulations have been put in place to tighten security and control cybercrimes. You need to make sure you subscribe to an approved and valid internet calling app. 

Is WhatsApp Banned in Dubai?

WhatsApp isn’t officially banned in Dubai, but the voice and video calling features are banned in Dubai and, by extension, in the UAE. This measure has been undertaken by the TDRA for security and regulatory reasons. The UAE Government not only wants to strive for national security but also wants to support local telecom providers such as Etisalat and Du through this move.

TDRA has put several regulations in place that are aimed at preventing the misuse of encrypted communication channels and monitoring communication safely. It believes that enabling the use of free VoIP services such as WhatsApp can negatively impact the growth and revenue of local telecom providers. 

This ban is in line with the government’s effort to maintain strict control over all internet-based communication channels and services. It helps in complying with the local regulations and laws that have been put in place to monitor the flow of information. Dubai is ranked among the safest cities in the world, which is why so many people move to Dubai, and efforts such as these help maintain this safe status. 

Since WhatsApp uses end-to-end encryption, it becomes severely challenging for government authorities to monitor calls. National security is of extreme priority for the government, which is why it goes out of its way to regulate and monitor VoIP services. However, you can still use WhatsApp in Dubai to send text messages as well as images, and audio and video files. 

Video-calling Apps Allowed in Dubai

Even though WhatsApp calling is banned in Dubai, several other apps have been greenlit by the government that you can use to video call your loved one locally or internationally. Let us introduce you to some of the most popular video-calling apps that are allowed in Dubai.

Botim

When it comes to free calling apps in Dubai, Botim is widely considered to be the best in the business. It has been approved by the UAE government and offers reliable video as well as voice-calling services for people living in Dubai and the rest of the UAE. 

Whether you are looking for personal or professional use, the crystal-clear quality that Botim offers makes it a popular choice among the residents of the UAE. It works seamlessly on both iOS and Android devices. Its user-friendly interface makes navigation extremely easy. It even allows group chats with up to 500 people. 

Main Features of Botim

• Encrypted calls for enhanced privacy.
• Supports voice and video calls over Wi-Fi and 4G/5G.
• Regular updates to improve user experience and performance.
• Multi-device compatibility, including smartphones and tablets.

Google Meet

The familiarity and seamless integration of Google makes it a top-notch app for everyone. So, it is no surprise that an app by Google will feature on this list. Google Meet supports HD video calls and easily integrates with Google Calendar, which makes it easy to schedule and join meetings. It is part of the Google Workspace suite and has a user-friendly interface.

In addition, its robust accessibility and strong security features make it extremely popular worldwide for video conferencing, and the UAE is no exception. You can collaborate on Google Slides, Sheets, and Docs during meetings, which improves engagement and boosts productivity.

Main Features of Google Meet

• HD video calls.
• Up to 60 minutes per meeting (free version).
• Seamless integration with Google Calendar.

Microsoft Teams

For years, people have been relying on Microsoft Teams at workplaces as an effective communication tool. It provides robust VoIP and video-calling features alongside alluring features such as file-sharing ability and integration with other Microsoft Office. Its role as a central hub for collaboration, communication, and productivity has led to it being a top choice among corporate firms.

But, even for personal use, it can come in handy as it is constantly getting updated so that it can compete with its peers in the market, and in many instances, it is outperforming them. Its user-friendly interface and cost-effective solutions help users to access and manage files without switching apps. 

Main Features of Microsoft Teams

• High-quality video and audio calls.
• Integration with Microsoft Office apps.
• Efficient collaborative tool.

YzerChat

Another free calling app that has been approved by the UAE Government is YzerChat. Offering high-quality voice and video calls, it facilitates smooth conversations without interruptions. It is compatible with both iOS and Android devices and makes sure that navigating on its interface is an effortless experience.

Furthermore, it comes with exciting features that include unlimited voice and video calls and the ability to share images, audio, and video files. Available in English, Arabic, Chinese, Hindi, and French, among other languages, it has truly set itself apart from its competitors with an automatic translation system that reads messages in your preferred language. 

Main Features of YzerChat

• Voice and video calls.
• Automatic translation.
• Sharing photos and videos.
• Group chat.

HiU Messenger

If you are someone who is looking for tight-end security in your communications, then you need to opt for HiU Messenger since it offers full encryption. Easy to use and heavily secured, this free calling app ensures your conversations remain private. In addition, its ability to provide high-quality audio and video calls, even on low bandwidth networks, makes it extremely reliable.

Setting up HiU messenger is extremely easy as it only requires a quick registration. You can connect with anyone around the world using this app and can make group chats of up to 500 people. Extremely versatile, it is compatible with both iOS and Android devices. 

Main Features of HiU Messenger 

• Voice and video calls.
• Calls via phones, tablets and PCs.
• Sharing location, photos, and videos.

Zoom

While most people associate Zoom with business conferences, it can be used as a free video-calling app for personal use as well. It is deemed an apt app for those who love to do family gatherings and team meetings since it enables multiple participants. Extremely versatile; you can use it on your laptops, PCs, tablets, and phones.

The free version of Zoom has an upper limit of 40 minutes per call. However, the paid premium versions allow calls for an unlimited amount of time. In stark contrast to most other apps mentioned on this list, Zoom is not managed by a local telecom provider. This means that anyone can use it without having to opt for a subscription plan. In fact, it is one of the very few apps in the UAE that work without a VPN.

Main Features of Zoom

• Remote video conferencing.
• Screen sharing and recording options.
• Sharing photos and videos.

Voico

Regarded as a trusted app for international communication, Voico is heavily used across the UAE for both personal and professional use as it can offer voice clarity even for long-distance connections. With an intuitive and clean design, it never ceases to provide reliable and consistent service.

It is compatible with both iOS and Android devices but, similar to most other apps on this list, needs an internet calling plan to access the free calling features. You can use this app to record conversations and send voice notes, documents, and images. It can be used on your phones, tablets, and PCs. 

Main Features of Voico

• Voice and video calls.
• Recording conversations.
• Sharing audio files, photos, and videos.

C’Me

One of the more affordable variants on this list, C’Me is ideal for anyone in the UAE looking to make international calls. Available through Du, Etisalat and Virgin Mobile, you can use C’Me to share audio files, images, videos, and emojis across the globe seamlessly. It is essentially an all-in-one solution for all your international communication needs.

With its crisp quality and smooth interface, even the less tech-savvy users can navigate it without any hassle. All you need is a subscription to an internet calling plan and you are set to enjoy unlimited voice and video calls through it wherever you want. 

Main Features of C’Me

• Voice and video calls.
• Sharing audio files and emojis.
• Sharing photos and videos

GoChat

GoChat is a trusted free voice and video calling app that has been launched by Etisalat. It is compatible with iOS and Android devices and only needs a valid mobile number for registration. From offering high-quality voice and video calls to seamless sharing of images, videos, and documents, it provides everything you need for your communication needs.

Once you subscribe to a government-approved internet calling plan, you can start enjoying the unlimited features of this very popular app. When paired with 4G or 5G, you can get smooth connectivity with minimal to no disruptions. This is your go-to app for high-definition voice and video calls. 

Main Features of GoChat

• Reliable voice and video quality.
• Works on mobiles, tablets, and PCs.
• Supports multimedia messaging.

ToTok

ToTok is another app that has gained significant popularity in the past few years, owing to its seamless video and audio quality. It uses Artificial Intelligence (AI) to eliminate echo and enhance voice clarity. As such, you can connect to people globally with a crystal-clear voice and minimal disruptions. 

Approved by the TDRA, you can rely on this app irrespective of whether you are an iOS or Android user. Its seamless and fast chatting experience allows 20-person group video calls and 10,000-person group chats. Sending locations, audio files, images, GIFs, stickers, and videos is effortless with ToTok.

Main Features of ToTok

• High-quality voice and video calls.
• Artificial Intelligence for reducing voice disturbance.
• Sending audio files, GIFs, images, and videos.

Local Telecom Providers

In Dubai, local telecom providers such as Du and Etisalat provide reliable communication services and support VoIP services, thereby ensuring you stay connected with your loved ones globally.

Etisalat

Often regarded as the premier telecommunication provider in the UAE, Etisalat has earned the trust of the people of the UAE for its relentless efforts to provide the best services. The high-quality voice and video calls and the robust messaging services are testaments to its promise of providing seamless communication. 

In addition, by offering flexible payment options and bundled packages, it has paved the way for tailored services. The sturdy network infrastructure of Etisalat further proves why it is a top choice for VoIP services for international calls in the UAE.

Main Features of Etisalat

• Dependable VoIP services.
• Exceptional call quality.
• Flexible plans.
• Commitment to innovation.
• Clear international calling
• Investment in network infrastructure.
• Affordable plans.
• High-speed connectivity.

Du 

Offering a wide range of communication services, Du is your answer to cost-effective VoIP solutions, irrespective of whether you are seeking professional or personal use. Its dedication to quality and economic services is unparalleled and allows users to make international calls at competitive rates. 

Furthermore, it facilitates multi-beneficiary features such as call waiting and conference calls, which are indispensable pillars of modern communication. Its commitment to offering a customer-centric design and overall innovation proves why it has such an extensive customer base. 

Main Features of Du

• High-definition voice quality for clear international calls.
• 24/7 customer support for troubleshooting.
• User-friendly app with seamless integration on mobile devices.
• Strong network coverage across the UAE.
• Unlimited voice and video calling plans.

To Conclude

Dubai is one of the most advanced and developed cities in the world. It has a robust telecommunications infrastructure and widespread avenues for staying connected with people globally. While WhatsApp calling in the UAE is banned, several other alternative apps and local telecom services have been greenlit by the UAE Government for seamless communications.

Staying connected has never been easier, thanks to these apps. Their ease of use, reliability, accessibility, versatility, and features for facilitating international calls make them extremely popular. Not only residents, but even tourists can use them for seamless communication during their stay in Dubai.

Choosing government-approved apps ensures you enjoy uninterrupted communication both locally and internationally. The aforementioned apps provide high-quality voice and video calls that you can legally use for both professional and personal use. 

FAQs

Questions related to WhatsApp Calling in Dubai

Why is WhatsApp call banned in Dubai?

WhatsApp calls have been banned in Dubai and the rest of the UAE because of security and regulatory reasons. It is part of the government’s effort to monitor communications and support the growth of local telecom providers. 

Is a WhatsApp call illegal in the UAE?

WhatsApp calls are restricted in the UAE, but the app in itself is not outright illegal as you can still use it for sending online texts, audio recordings, and video messages. 

Does FaceTime work in Dubai?

No, FaceTime is not available in Dubai and the rest of the UAE because of the regulatory purposes of VoIP services. 

How to video call in Dubai?

You can download and install apps such as Botim, Microsoft Teams, Zoom, or HiU Messenger, all of which are government-approved in the UAE, to do a video call. 

Which apps work in Dubai for calling?

You can use Botim, Skype, Zoom, ToTok, Voico, C-me, Google Meet, and Microsoft Teams, among others, for calling in Dubai.

How can I make free international calls in Dubai?

To make free international calls from Dubai, you can use various government-approved VoIP apps that allow calls over the internet or download apps that are specifically designed for international calls.

How can I unblock WhatsApp in the UAE?

WhatsApp can be unblocked in the UAE through a VPN. But you need to keep in mind that using VPN in the UAE is permitted only for the govt approved services and activities. Illegal use of VPN can put you in legal trouble. 

Can I use a VPN to access WhatsApp in Dubai?

WhatsApp is not outright banned in Dubai; its voice and video call features are restricted due to the VoIP regulations of the country. A VPN can bypass this restriction, but using VPN in an unauthorized way can attract fines and legal actions.